A data-driven approach to reducing no-shows
Facts at your fingertips
By Emily Margosian, assistant editor, March 1, 2020
When it comes to patient appointment reminders, three is the magic number. A 2019 study by Solutionreach, a patient relationship management platform, found that three messages sent three weeks, days, and hours from the date and time of the appointment increased patient confirmation of attendance by over 150%. The company analyzed its own patient reminder data — 20 million confirmation messages worth — to determine the ideal frequency and timing of appointment reminders.
Analysis showed that patient age had no impact on the recommended timing of reminders, and likewise that the use of an at-scheduling message (one sent immediately after an appointment is scheduled), had no impact on patient confirmation when the appointment was more than a month away. See below for a breakdown of the study’s recommended frequency of patient reminders.
